1.1. The use of this website ‘www.onyxtrophies.co.uk’ (& any other variant) should and must NOT be used for any activity which is classed as Unlawful and/or Illegal.
1.2. The use of this website ‘www.onyxtrophies.co.uk’ is designed for the interest of Customers seeking quality rewards/awards/trophies at competitive prices with personalised engraving where required.
2.1. The information, prices and images presented on this site are subject to change at the discretion on Onyx Trophies and without prior notice. Some awards/trophies are not kept as stock items and must be ordered from our suppliers. This process is dependent on the supplier and courier.
3.1. Security Procedures have been set to prevent any unauthorised access in accordance with the UK data protection legislation regarding the storage and disclosure of information you (Customer) have provided Onyx Trophies. We do not send any personal/customer/supplier information with any third party.
3.2. In the interest of Maintaining Data Integrity and the Accuracy of our database, you can check, update or remove your personal details by contacting us via E-mail or Phone.
4.1. You (Customer) have the right to cancel any order. This can be done via telephone, E-mail or by message on the website.
4.2.1. If wish your order to be cancelled after proofing but prior to production, you (Customer) will be refunded if payment has been made.
4.2.2. If wish your order to be cancelled after proofing and production, you (Customer) will be responsible for payment in full and unable to claim refund unless agreed with a member of our sales team.
5.1. Any returns will be accepted but are subjected to prior agreement with our sales team.